Furniture Delivery and Returns
Furniture Delivery
Most of our Furniture Range is available for delivery with 7-14 days, please email us contactus@tillyandtedhome.co.uk for the exact delivery date. Most items are sent directly from our partner manufactures and you will receive confirmation of delivery dates and time the day after you have placed your order.
FURNITURE RETURNS
To return an item within our 14-day returns period, just email us within 14 days of delivery. Please note that when you are returning an item all shipping charges are deducted from your refund. Both the delivery charge and the return charge.
Large items must be returned in all protective materials used in the original packaging. All goods are your responsibility until they reach our warehouse it is essential that you ensure you package your return to prevent any damage to the items or boxes.
If the item is damaged on its return journey to us due to poor packaging, we will make decision at our discretion as to whether we…
- Return the item to you
- Offer a partial refund if we believe the item can be sold at a perfect imperfect sale price
- Provide a partial or full credit note.
Items without their original packaging will NOT be accepted.
REFUNDS:
In circumstances where you, the individual customer, wish to cancel the contract and return the product to Tilly and Ted Homeware, you have 14 days to inform us of returning an item, and a further 14 days to send it in. Subject to the product being in the same condition and packaging that it was delivered to you, a full refund will be provided. Any and all refunds that may be provided will be returned to the original payment method and may take up to 14 days to be received.
FAULTY ITEMS:
If you receive a faulty, or damaged goods please email us a photograph and request either a refund or replacement within 14 days of receiving the item(s).
If you receive a faulty, or damaged goods please email us a photograph and request either a refund or replacement within 14 days of receiving the item(s).